TY  - BOOK
AU  - Klassen, Robert D.
TI  - Cases in Operations Management: Building Customer Value Through World Class Operations
SN  - 1-4129-1371-3-
U1  - 658.5 KLA 
CY  - New Delhi
PB  - Sage Publications
KW  - Management Sciences
KW  - Operations, Management
N1  - Faculty, students and Staff
ER  -