@book{16163,
	author = {Laguna, Manuel},
	title = {Business process modeling, simulation and design},
	publisher = {Dorling Kindersley},
	address = {New Dehli},
	url = {https://libgen.is/book/index.php?md5=B05E1C2F16F520C38FEE56D0C8537B36}
}