00595nam a2200205Ia 4500001002600000005001700026008004100043020001800084040001200102041001200114082001900126100002000145245004600165260003900211264000900250300001700259365001300276521003200289650006800321ALL-CUS-ENT-81-297-1134-620260728103545.0260728s9999    xx            000 0 und d  a81-297-1134-6  cPK-LaCU  aEnglish  a658.3 ALLbALL  aAllen, Derek R. 0aCustomer Satisfaction Research Management  aIndiabPearson Education Publisher  c2005  bSoft Binding  b315cRs.  aFaculty, students and Staff  aManagement SciencesxCustomer Satisfaction, Research Management