TY - BOOK AU - "Dalela, Suresh" TI - ISO 9000 A manual for total quality management: documentation and certification for Iso SN - 81-219-1483-3 U1 - 658.4013 DAL 1st CY - New Delhi PB - S. Chand & Company KW - Management Sciences KW - "ISO 9000, A manual for total , quality management" N1 - "Faculty, students and Staff" ER -