TY  - BOOK
AU  - Wood, Gill
TI  - Customer communications: 1999-2000
SN  - 0-7506-4367-6
U1  - 658.8 WOO 
CY  - Oxford
PB  - Butterworth Heinemann
KW  - Management Sciences
KW  - Customer, communications
N1  - Faculty, students and Staff
ER  -