Zeithaml, Valarie <br/><br/>
Services marketing  Integrating customer focus across the firm 

 - 5th 
 - Boston  McGraw Hill 
 -  Soft Binding 
<br/><br/> Faculty, students and Staff 
<br/><br/><label>ISBN: </label>978-007-126393-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management Sciences--Services marketing,
<br/><br/><label>Dewey Class. No.: </label>658.8 ZEI  / ZEI