TY  - BOOK
AU  - Brown, Stanley A.
TI  - Performance Driven CRM: How to Make Your Customer Relationship Management Vision
SN  - 470831618
U1  - 658.812 BRO 
CY  - Canada
PB  - John Wiley & Sons Publisher
KW  - Management Sciences
KW  - Performance Driven, CRM
N1  - Faculty, students and Staff
ER  -