@book{5988,
	author = {Cartin, Thomas J.},
	title = {Principles and practices of organizational performance excellence},
	publisher = {Prentice Hall },
	year = {2000},
	address = {New Delhi},
	url = {https://libgen.is/book/index.php?md5=847B714544E03DCC26857F52931F4009}
}