TY - BOOK AU - Dalela, Suresh TI - ISO 9000 A manual for total quality management: documentation and certification for Iso SN - 81-219-1483-3 U1 - 658.4013 DAL 1st CY - New Delhi PB - S. Chand & Company KW - Management Sciences KW - ISO 9000, A manual for total , quality management N1 - Faculty, students and Staff ER -