TY  - BOOK
AU  - Foster, Timothy R V
TI  - 101 ways to boost customer satisfaction
SN  - 81-7554-150-4
U1  - 658.8122 FOS 
CY  - New Delhi
PB  - Kogan Page
KW  - Management Sciences
KW  - customer, satisfaction
N1  - Faculty, students and Staff
ER  -