000 00700nam a2200229Ia 4500
001 ZIT-SER-ING-0-07-053042-4
005 20260729080406.0
008 260729s9999 xx 000 0 und d
020 _a0-07-053042-4
040 _cPK-LaCU
041 _aEnglish
082 _a658.8 ZIT
_bZIT
100 _aZithaml, Valarie A.
245 0 _aServices marketing
_bIntegrateing customer focus across the firm
260 _aNew Dehli
_bMcGraw Hill
300 _bSoft Binding
365 _b590
_cRs.
521 _aFaculty, students and Staff
650 _aManagement Sciences
_xServices, marketing
942 _2DDC
_cBK
_hZIT
999 _c30680
_d30680